Last updated: October 2026
ELC Property Maintenance & Landscaping (“ELC”, “we”, “us”) is a Gladstone-based landscaping, structural landscaping and property maintenance business. This policy explains what personal information we collect, why we collect it, how we look after it, and how you can access or correct it.
ELC is operated by The Trustee for Read Family Trust (ABN 15 410 246 877), trading as ELC Property Maintenance. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
What personal information we collect
Depending on how you deal with us, we may collect:
- your name, phone number, email address and suburb
- the address of the property where work is to be done, and access details such as gate codes, pets or parking
- details of the work you need, including photos, measurements, plans, engineering documents and approvals
- quote, contract, invoice and payment records
- notes from phone calls, site visits and messages
- for commercial, strata and rental properties: the names and contact details of property managers, body corporate managers, tenants or site contacts
- reviews or feedback you choose to give us
- information about how you use our website (see Website analytics and cookies below)
We do not ask for sensitive information such as health details. If you don’t provide the information we need, we may not be able to quote or carry out your job.
How we collect it
We collect most information directly from you, when you:
- send an enquiry through a form on our website
- request a quote or booking through our online booking form, which is provided by ServiceM8
- call us, message us on Facebook or Messenger, or email us
- meet us on site for a consultation, quote or job
Sometimes we receive information from someone else, such as a property manager, body corporate, real estate agent, builder or family member who arranges work at a property. We may also take photos of the site before, during and after a job.
How we use it
We use personal information to:
- respond to enquiries and prepare quotes
- plan, schedule and complete work, including site access and safety
- coordinate the trades and specialists involved in your project
- obtain engineering, approvals and certification where a job needs them
- issue contracts and invoices, and keep business and tax records
- handle warranty, service guarantee and follow-up requests
- improve our website and services
- meet our legal and licensing obligations, including as a QBCC licensee
We will only send you marketing or promotional messages if you have agreed to receive them, and you can opt out at any time.
Project photos
We photograph our work for quality records. We may use photos of completed projects on our website and social media to show our work. We do not publish your name, street address or images of people without your permission. If you would prefer photos of your property not be used, just tell us.
Who we share it with
We only share personal information where it is needed to deliver your job or run our business, or where the law requires it. This may include:
- subcontractors and trades who work on your project under our management
- engineers, certifiers and building surveyors
- suppliers who deliver materials to your site
- local council, the Queensland Building and Construction Commission (QBCC) and other authorities where approvals, notifications or compliance require it
- service providers who support our business, including our job management and booking system (ServiceM8), accounting, IT and website providers
- our insurers and professional advisers
- anyone else you have authorised us to share it with
We do not sell or rent personal information.
Website analytics and cookies
Our website uses cookies and similar technologies. Some are needed for the site to work properly. Others help us understand how the site is used. These services may collect information such as your IP address, device and browser type, and the pages you visit:
- Google Analytics, to measure website traffic and how visitors use the site
- Google reCAPTCHA, to protect our forms from spam
- Google Fonts, to display the site’s typefaces
- Trustindex, to display our Google reviews
- Facebook, where we embed videos or link to Messenger
These providers handle information under their own privacy policies. You can block or delete cookies through your browser settings, and you can opt out of Google Analytics using Google’s browser add-on. Blocking some cookies may affect how the site works.
Links to other websites
Our website links to other sites, including ServiceM8, Facebook and Google Maps. We are not responsible for how those sites handle your information, so please check their privacy policies.
Storing and protecting your information
We store information electronically in secure systems, including ServiceM8 and other cloud-based services, and in limited paper records. We take reasonable steps to protect it from misuse, loss and unauthorised access, including password protection and limiting access to people who need it.
Some of our service providers, including Google, Meta and our cloud software providers, may store or process information outside Australia, including in the United States. Where this happens, we take reasonable steps to ensure those providers protect it.
We keep information for as long as we need it for the purposes in this policy and to meet our legal, tax and building record-keeping obligations. After that, we securely delete or de-identify it.
Accessing and correcting your information
You can ask to see the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We will respond within a reasonable time, usually within 30 days. If we can’t give you access, we will explain why.
Questions and complaints
If you have a question about this policy or a concern about how we have handled your information, please contact us first so we can try to fix it. We will respond within 30 days.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.
Contact us
Business: ELC Property Maintenance & Landscaping
Phone: 07 4803 3000
Email: info@elcpropertymaintenance.com.au
Web: elcpropertymaintenance.com.au/contact
Location: Gladstone, Queensland
Changes to this policy
We may update this policy from time to time. The current version will always be on our website, with the date it was last updated.